Privacy Policy
At Real Geeks, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
As Australia’s trusted IT repair and tech support company, Real Geeks places your data security at the heart of everything we do.
1. What Information We Collect
Real Geeks may collect personal information that is reasonably necessary to carry out our business operations and provide our services. This may include:
Full name
Contact information (email address, phone number, address)
Device information (make, model, serial number)
Service and repair history
Payment details
Diagnostic or technical data (only when permission is given)
We only collect what is relevant for service delivery and technical support.
2. How We Collect Information
We may collect your personal information in several ways, including:
Contact the Real Geeks team through our contact page
When you book a service online or in person
During onsite, remote, or in-store repairs
When you respond to surveys, promotions, or provide feedback
Real Geeks ensures that personal information is collected in a lawful and transparent manner.
3. How We Use Your Information
We use the information we collect to:
• Provide computer and laptop repair services
• Communicate with you about service updates or issues
• Send invoices and process payments
• Improve our services
• Respond to your inquiries and feedback
• Comply with legal and regulatory obligations
This information allows Real Geeks to provide tailored and responsive support across all service areas.
4. Disclosure of Your Information
We may share your information with:
• Trusted service providers or contractors who assist us in delivering services
•Payment processors (e.g., Stripe, Square)
• IT and cloud service providers (e.g., data backup solutions)
• Government authorities, when required by law
We do not sell, rent, or trade your personal information to third parties.
Real Geeks never sells or rents your personal information to third parties. Your trust is our priority.
5. Data Security
At Real Geeks, we take your data privacy and protection seriously. We implement multiple layers of security to ensure that your personal and device-related information remains safe at all times. Our goal is to prevent misuse, interference, loss, or unauthorized access to any data collected through our services.
To safeguard your personal information, Real Geeks uses both digital and physical security measures, including:
Secure storage of both physical files and digital records on password-protected systems and encrypted databases.
Regular data backups to ensure continuity and recovery of important information in the event of a system failure or breach.
Role-based access controls to ensure only authorized Real Geeks team members can view or modify sensitive information.
Staff training and awareness programs to ensure that all technicians and administrative personnel understand and follow our strict data protection policies.
Use of firewalls, antivirus software, and intrusion detection systems to secure our networks and prevent unauthorized access.
Encrypted communications, such as HTTPS on our website and encrypted file transfers during remote support sessions, to protect your data while it’s in transit.
Limited data retention policies, ensuring that information is only stored for as long as it is necessary for service provision or legal compliance.
These measures reflect Real Geeks’ commitment to protecting customer data, whether you’re visiting us online, engaging in remote support, or visiting our North Sydney office. We regularly review and update our data protection practices in accordance with the latest technology and industry standards to maintain your trust.
If you suspect that your personal information has been compromised in any way during your interaction with Real Geeks, please contact our team immediately at info@realgeeks.com.au or call 1300 757 485 so we can investigate and resolve the issue promptly.
6. Access and Correction
You have the right to access the personal data we hold about you. If any of the information is incorrect or outdated, please contact us and we will update it promptly.
Real Geeks supports your rights to transparency, privacy, and secure access to your data.
7. Cookies and Website Analytics
The Real Geeks website may use cookies and tools like Google Analytics to improve user experience and analyze traffic patterns. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites, such as manufacturers, software vendors, or helpful resources. While we strive to link only to reputable sources, Real Geeks is not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. The latest version will always be available on our website, with the revision date shown at the top of the page.
Real Geeks is committed to clear communication whenever updates to this Privacy Policy occur.
10. Contact Us
For questions about this Privacy Policy or concerns about how your data is handled, please contact us:
Real Geeks
📧 Email: info@realgeeks.com.au
📞 Phone: 1300 757 485
🏢 Address: Level 1/118 Walker Street, North Sydney NSW 2060
📄 Contact Form: Visit our contact page