Terms and Conditions
Welcome to Real Geeks, your trusted partner for reliable, expert tech repair and IT solutions in Australia. By booking or using our services, you agree to the following Terms and Conditions, which apply to all interactions with Real Geeks, including in-store, remote, and onsite support.
1. Services Provided
Real Geeks provides a wide range of services, including but not limited to:
Hardware diagnostics and repairs
Laptop and desktop upgrades
Software troubleshooting and installation
Virus, spyware, and malware removal
Data backup and recovery services
Network and Wi-Fi support
Custom-built PC consultations
To view the full list of services, visit our Services Page.
2. Booking and Appointments
Appointments with Real Geeks can be scheduled by phone, email, or through our website.
We may reschedule or cancel appointments due to technical or staffing issues.
You must provide the technician with all necessary passwords and physical access to the device.
Payments
All Real Geeks services must be paid for in full at the time of completion unless otherwise agreed in writing.
We accept cash, credit/debit cards, EFTPOS, and direct bank transfers.
A transparent call-out fee applies to onsite visits and will be disclosed in advance.
No additional charges will be incurred without customer approval.
4. Diagnostic Fees
At Real Geeks, we provide a detailed and transparent diagnostic process to identify issues with your device accurately. A non-refundable diagnostic fee may apply if you decide not to proceed with the recommended service after receiving a quote. This fee covers the time and expertise of our certified technicians in assessing the condition of your computer, laptop, or device.
However, if you choose to go ahead with the repair service provided by Real Geeks, the diagnostic fee will either be waived or credited towards your final invoice, depending on the nature of the service.
By trusting Real Geeks for your diagnostic needs, you’re ensuring your device is in expert hands, receiving a thorough and professional evaluation before any work begins. Our goal is to provide honest, upfront assessments so you can make an informed decision without pressure.
For more information on how Real Geeks handles diagnostics and service charges, feel free to contact our support team or call us at 1300 757 485.
5. Service Warranty
We offer a 1-year warranty on all workmanship performed by Real Geeks technicians.
Manufacturer warranties on parts may differ and are governed by the supplier’s policies.
The warranty does not cover:
Virus-infected systems after service
Accidental or physical damage
User modifications or misuse
To know your rights as a consumer, visit the Australian Consumer Law website (DoFollow link).
6. Data Loss and Backup
Real Geek handles all devices with care. However:
We are not responsible for data loss
You are strongly advised to back up your data
Data recovery is not guaranteed and depends on device condition
Learn more about our Data Recovery Services.
7. Limitation of Liability
To the extent permitted by law:
Real Geeks is not liable for indirect or consequential damages, including data loss
Our liability is limited to a refund or re-performance of services, as per Australian Consumer Law (DoFollow)
8. Customer Responsibilities
As a customer of Real Geek, you agree to:
Provide accurate and lawful information
Disclose any unlicensed software
Collect your device within 30 days (storage fees may apply thereafter)
9. Remote Support
When requesting remote support:
You grant Real Geeks permission to access your system securely
You must be available during the session
Sessions may be recorded for quality assurance and data protection
10. Cancellation and No-Show Policy
• Please give at least 24 hours’ notice to cancel or reschedule.
• Failure to do so may result in a cancellation fee.
11. Changes to Terms
Real Geeks reserves the right to modify these Terms & Conditions at any time.
Changes will be reflected on this page. Continued use of our services means acceptance of the latest terms.
12. Contact Details
Real Geeks
Email: Info@realgeeks.com.au
Phone: 1300 757 485
Address: Level 1/118 Walker street, North Sydney NSW 2060